Mercedes-benz 2013 E Class Coupe User Manual download pdf (Page 330)

Vehicle remote opening

You can use the vehicle remote opening if you

have unintentionally locked your vehicle and

a replacement SmartKey is not available.

The vehicle can be opened by the Mercedes-

Benz Customer Assistance Center.

The vehicle can be immediately opened

remotely within four days of the ignition being

turned off. After this time, the remote

unlocking may be delayed by 15 to

60 minutes. After 30 days, the vehicle can no

longer be opened remotely.

X

Contact the following service hotlines:

R

USA: Mercedes-Benz Customer

Assistance Center at

1-800-FOR-MERCedes

(1-800-367-6372) or 1-866-990-9007

R

Canada: Customer Service at

1-888-923-8367

You will be asked for your password.

X

Return to your vehicle at the time agreed

upon with the Mercedes-Benz Customer

Assistance Center.

USA only: alternatively, the vehicle can be

opened via:

R

the Internet, under the "Owners Online"

section

R

the telephone application (e.g. iPhone

®

,

Blackberry)

To do this, you will need your identification

number and password.

i

Vehicle remote opening is only possible if

the corresponding mobile phone network

is accessible.

Vehicle remote closing

The remote closing feature can be used when

you have forgotten to lock the vehicle and you

are no longer nearby.

The vehicle can then be locked by the

Mercedes-Benz Customer Assistance Center.

The vehicle can be immediately remotely

locked within four days of the ignition being

turned off. After this time, the remote closing

may be delayed by 15 to 60 minutes. After

30 days the vehicle can no longer be closed

remotely.

X

Contact the following service hotlines:

R

USA: Mercedes-Benz Customer

Assistance Center at

1-800-FOR-MERCedes

(1-800-367-6372) or 1-866-990-9007

R

Canada: Customer Service at

1-888-923-8367

You will be asked for your password.

The next time you are inside the vehicle and

you switch on the ignition, the Doors

Locked Remotely message appears in the

multifunction display.

USA only: alternatively, the vehicle can be

locked via:

R

the Internet, under the "Owners Online"

section

R

the telephone application (e.g. iPhone

®

,

Blackberry)

To do this, you will need your identification

number and password.

i

The vehicle remote closing feature is

available when the relevant mobile phone

network is available and data connection is

possible.

Stolen vehicle recovery service

If your vehicle has been stolen:

X

Notify the police.

The police will issue a numbered incident

report.

X

This number will be forwarded to the

Mercedes-Benz Customer Assistance

Center together with your PIN.

The Mercedes-Benz Customer Assistance

Center then tries to locate the system. The

Mercedes-Benz Customer Assistance

Center contacts you and the local law

enforcement agency if the vehicle is

located.

328

Features

Stowage and features

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