Mercedes-benz 2013 E Class Coupe User Manual download pdf (Page 326)

If you have questions about the activation,

contact one of the following telephone

hotlines:

R

USA: Mercedes-Benz Customer Assistance

Center at

1-800-FOR-MERCedes (1-800-367-6372)

or 1-866-990-9007

R

Canada: Customer Service at

1-888-923-8367

General notes

An emergency call is dialed automatically if

an air bag or Emergency Tensioning Device is

triggered.

i

You cannot end an automatically

triggered emergency call yourself.

An emergency call can also be initiated

manually.

As soon as the emergency call has been

initiated, the indicator lamp in the SOS button

flashes. The multifunction display shows the

Connecting Call message.

The audio output is muted.

Once the connection has been made, the

Call Connected message appears in the

multifunction display.

All important information on the emergency

is transmitted, for example:

R

Current location of the vehicle (as

determined by the GPS system)

R

Vehicle identification number

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Information on the severity of the accident

Shortly after the emergency call has been

initiated, a voice connection is automatically

established between the Customer

Assistance Center and the vehicle occupants.

R

If the vehicle occupants respond, the

Mercedes-Benz Customer Assistance

Center attempts to get more information

on the emergency.

R

If there is no response from the vehicle

occupants, an ambulance is immediately

sent to the vehicle.

If no voice connection can be established to

the Mercedes-Benz Customer Assistance

Center, the system has been unable to initiate

an emergency call.

This can occur, for example, if the relevant

mobile phone network is not available. The

indicator lamp in the SOS button flashes

continuously.

The Call Failed message appears in the

multifunction display and must be confirmed.

In this case, summon assistance by other

means.

Making an emergency call

X

To initiate an emergency call

manually: press cover : briefly to open.

X

Press SOS button ; briefly.

The indicator lamp in SOS button ;

flashes until the emergency call is

concluded.

X

Wait for a voice connection to the

Mercedes-Benz Customer Assistance

Center.

X

After the emergency call, close cover :.

i

If the mobile phone network is

unavailable, mbrace will not be able to

make the emergency call. If you leave the

vehicle immediately after pressing the SOS

button, you will not know whether mbrace

placed the emergency call. In this case,

always summon assistance by other

means.

324

Features

Stowage and features

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