Mercedes-benz 2013 E Class Coupe User Manual download pdf (Page 26)

Information for customers in

California

Under California law you may be entitled to a

replacement of your vehicle or a refund of the

purchase price or lease price, if after a

reasonable number of repair attempts

Mercedes-Benz USA, LLC and/or its

authorized repair or service facilities fail to fix

one or more substantial defects or

malfunctions in the vehicle that are covered

by its express warranty. During the period of

18 months from original delivery of the

vehicle or the accumulation of 18,000 miles

(approximately 29,000 km) on the odometer

of the vehicle, whichever occurs first, a

reasonable number of repair attempts is

presumed for a retail buyer or lessee if one or

more of the following occurs:

(1) the same substantial defect or

malfunction results in a condition that is

likely to cause death or serious bodily

injury if the vehicle is driven, that defect

or malfunction has been subject to repair

two or more times, and you have directly

notified Mercedes-Benz USA, LLC in

writing of the need for its repair,

(2) the same substantial defect or

malfunction of a less serious nature than

category (1) has been subject to repair

four or more times and you have directly

notified us in writing of the need for its

repair, or

(3) the vehicle is out of service by reason of

repair of the same or different substantial

defects or malfunctions for a cumulative

total of more than 30 calendar days.

Please send your written notice to:

Mercedes-Benz USA, LLC

Customer Assistance Center

One Mercedes Drive

Montvale, NJ 07645-0350

Maintenance

The Service and Warranty Booklet describes

all the necessary maintenance work which

should be done at regular intervals.

Always have the Service and Warranty

Booklet with you when you bring the vehicle

to an authorized Mercedes-Benz Center. The

service advisor will record every service for

you in the Service and Warranty Booklet.

Roadside Assistance

The Mercedes-Benz Roadside Assistance

Program offers technical help in the event of

a breakdown. Calls to the toll-free Roadside

Assistance Hotline are answered by our

agents 24 hours a day, 365 days a year.

1-800-FOR-MERCedes(1-800-367-6372)

(USA)

1-800-387-0100 (Canada)

For additional information, refer to the

Mercedes-Benz Roadside Assistance

Program brochure (USA) or the "Roadside

Assistance" section in the Service and

Warranty booklet (Canada). You will find both

in your vehicle literature portfolio.

Change of address or change of

ownership

In the event of a change of address, please

send us the "Notification of Address Change"

in the Service and Guarantee booklet or

simply call the Mercedes-Benz Customer

Assistance Center (USA) at the hotline

number

1-800-FOR-MERCedes(1-800-367-6372) or

Customer Service Center (Canada) at

1-800-387-0100. This will assist us in

contacting you in a timely manner should the

need arise.

If you sell your Mercedes, please leave the

entire literature in the vehicle so that it is

available to the next owner.

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