Mercedes-benz E-Cabriolet 2015 User Manual download pdf (Page 300)

USA: Mercedes-Benz Customer Assis-

tance Center at 1-800-FOR-MERCedes

(1-800-367-6372) or 1-866-990-9007

Canada: Customer Service at

1-888-923-8367

You will be asked for your password.

The next time you are inside the vehicle and

you switch on the ignition, the DoorsDoors

Locked RemotelyLocked Remotely message appears in the

multifunction display.

USA only: alternatively, the vehicle can be

locked via:

the Internet, under the "Owners Online"

section

the telephone application (e.g. for iPhone

Android)

To do this, you will need your identification

number and password.

The vehicle remote closing feature is

available when the relevant mobile phone

network is available and data connection is

possible.

Stolen vehicle recovery service

If your vehicle has been stolen:

Notify the police.

The police will issue a numbered incident

report.

This number will be forwarded to the

Mercedes-Benz Customer Assistance Cen-

ter together with your PIN.

The Mercedes-Benz Customer Assistance

Center then tries to locate the system. The

Mercedes-Benz Customer Assistance Cen-

ter contacts you and the local law enforce-

ment agency if the vehicle is located.

However, only the law enforcement agency

is informed of the location of the vehicle.

If the anti-theft alarm system is activated

for longer than 30 seconds, the Mercedes-

Benz Customer Assistance Center is auto-

matically notified.

Remote malfunction diagnosis

With the vehicle remote malfunction diagno-

sis (Vehicle Health Check), the Customer

Assistance center can provide improved sup-

port for problems with your vehicle. During an

existing call, vehicle data is transferred to the

Customer Assistance Center. The customer

service representative can use the received

data to decide what kind of assistance is

required. You are then, for example, guided to

the nearest authorized Mercedes-Benz Cen-

ter or a recovery vehicle is called.

If vehicle data needs to be transferred during

an MB Info call or a Roadside Assistance call,

this is initiated by the Customer Assistance

Center. You will see the Roadside Assis‐Roadside Assis‐

tance Connectedtance Connected message in the COMAND

display. If the vehicle remote malfunction

diagnosis can be started, the Request forRequest for

vehicle diagnosis received. Startvehicle diagnosis received. Start

vehicle diagnosis?vehicle diagnosis? message appears in

the display.

Confirm the message with YesYes.

When the Vehicle Diagnosis PleaseVehicle Diagnosis Please

start ignitionstart ignition message appears, turn

the SmartKey to position 2 in the ignition

lock (Y page 161).

When the PleasePlease followfollow thethe instruc‐instruc‐

tions received by phone and movetions received by phone and move

your vehicle to a safe position.your vehicle to a safe position.

message appears, follow the customer ser-

vice representative's instructions.

The message in the display disappears.

If you select CancelCancel, the vehicle remote

malfunction diagnosis is canceled com-

pletely.

The vehicle operating state check begins.

You will see the Vehicle diagnosisVehicle diagnosis

activated.activated. message.

When the diagnosis is completed, the SendSend

vehicle diagnostics data//(Voicevehicle diagnostics data//(Voice

connection may be//interrupted dur‐connection may be//interrupted dur‐

inging datadata transfer)transfer) message appears. The

vehicle data can now be sent to the Customer

Assistance center.

298

Features

Stowage and features

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Mercedes-benz E-Cabriolet 2015 User Manual Page 300

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