Mercedes-benz 2002 C 320 User Manual download pdf (Page 235)

232Tele Aid

Technical

data

Instruments

and controls

Operation Driving

Instrument

cluster display

Practical hints Car care Index

Roadside Assistance button •

Located below the center armrest cover is the Roadside

Assistance button •. Pressing and holding the

button (for longer than 2 seconds) will initiate a call to a

Mercedes-Benz Roadside Assistance dispatcher. The

button will flash while the call is in progress. The

message “ROADSIDE ASSISTANCE – CONNECTING

CALL” will appear in the multifunction display. When

the connection is established, the message “ROADSIDE

ASSISTANCE – CALL CONNECTED” appears in the

multifunction display. The Tele Aid system will transmit

data generating the vehicle identification number,

model, color and location (subject to availability of

cellular and GPS signals).

A voice connection between the Roadside Assistance

dispatcher and the occupants of the vehicle will be

established. When a voice connection is established the

audio system mutes and the message “TELE AID –

ROADSIDE ASSISTANCE CALL ACTIVE” appears in the

multifunction display. The nature of the need for

assistance can then be described. The Mercedes-Benz

Roadside assistance dispatcher will either dispatch a

qualified Mercedes-Benz technician or arrange to tow

your vehicle to the nearest Mercedes-Benz Center.

For services such as labor and/or towing charges may

apply. Refer to the Roadside Assistance manual for more

information.

These programs are only available in the USA:

• Sign and Drive services: Services such as jump start,

a few gallons of fuel or the replacement of a flat tire

with the vehicle spare tire are obtainable,

• Remote Vehicle Diagnostics: This function permits

the Mercedes-Benz Roadside Assistance dispatcher

to download malfunction codes and actual vehicle

data.

Warning!

If you feel at any way in jeopardy when in the

vehicle (e.g. smoke or fire in the vehicle, vehicle in

a dangerous road location), please do not wait for

voice contact after you have pressed the emergency

button. Carefully leave the vehicle and move to a

safe location. The Response Center will

automatically contact local emergency officials

with the vehicle’s approximate location if they

receive an automatic “SOS” signal and cannot make

voice contact with the vehicle occupants.

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