Mercedes-Benz mbrace® :: FAQS
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Advanced Travel Assistance
How do I choose a traffic route?
As an mbrace PLUS subscriber, you can tailor your traffic routes in the Online Tools section of the mbrace website.
How do I create traffic alert thresholds?
Traffic alert thresholds can be created and adjusted through the Online Tools section of the mbrace website.
How do I set my communication preference for traffic alerts?
You can receive alerts by email, text message or phone call when the traffic on a predefined route reaches a set threshold. Your
preferred communication method can be adjusted through the Online Tools section of the mbrace website.
How can I use the Search & Send™ service on the Internet?
Navigate to Google Maps on your Internet browser at http://maps.google.com. Locate your desired destination on the map
and send the destination to your vehicle via the Send link in the location options. You will be required to enter the email address
associated with your mbrace account in order to send the location to the vehicle.
What information does Location-Based Weather provide?
The Location-Based Weather service enables the customer to access current weather conditions, current weather alerts and a
12-hour weather forecast for the vehicle’s current location utilizing the Interactive Voice Response (IVR) system reached when the
i-Button in the vehicle is pressed.
Can the mbrace system navigate me even if I’m unsure of my exact location?
Yes. When a request is made for Route Assistance, there is an automatic transmission of vehicle location and Vehicle Identification
Number (VIN) to the Mercedes-Benz mbrace Response Center for quick customer identification. You will be connected to an mbrace
Customer Specialist who can help guide you to your destination in real-time. The desired destination is stored in the system in case
you are unsuccessful in finding the location and call back a second time for assistance.
Route Assistance is currently available to mbrace PLUS customers.
Can mbrace help me find a specific location?
When you would like directions to a specific point of interest (POI) — such as a fast food restaurant or gas station — press the
i-Button in the vehicle. This button connects you with a Mercedes-Benz mbrace Customer Specialist who can assist in selecting the
specific POI that best meets your needs. Once the POI has been determined, the mbrace Customer Specialist will send the address
of the chosen destination to the vehicle’s COMAND navigation system. Upon your action, the navigation system will calculate
directions to the destination based on the vehicle’s current location. This POI Destination Download service is currently available to
mbrace PLUS customers.
Advanced Travel Assistance
(62 pages)
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