Mercedes-Benz mbrace® :: FAQS
#1280 Rev. 6.25.12
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What is Drive2Friend?
Drive2Friend is an innovative feature that allows Mercedes-Benz mbrace customers to send a text message to a “friend” (or anyone
the customer knows who has a mobile phone) asking the friend to share their current location. When the friend grants permission,
the location is acquired from their mobile phone and sent to the customer’s in-vehicle navigation system. Drive2Friend is part of the
Send2Benz suite of services.
How do I access Drive2Friend?
You can access Drive2Friend by logging into the mbrace Mobile Application or by visiting www.drive2friend.com from your
computer.
How does Drive2Friend work?
As an mbrace customer, you can log into the mbrace Mobile Application, press the Send2Benz tab and select Drive2Friend. Enter
your name and your friend’s mobile phone number, and press the Submit button. Once the information is submitted, two text
messages are sent to your friend. The first message informs your friend about the service and shares your name (e.g. “Drive2Friend
message - Jane Doe wants to navigate to you using Mercedes-Benz mbrace. To share your location, wait for next msg.”). The second
message asks your friend for permission to be located (e.g. “Mercedes- Benz mbrace Drive2Friend wants to locate you. Reply Y to
allow, STOP 2 end, Help 4 info. Msg&data rates apply”). When your friend responds “Yes” to grant permission, their current location
is acquired from their mobile phone and sent to your vehicle. You will receive a text message when your friend’s location has
been successfully acquired and is available for download. To complete the download, press the i-Button in your vehicle. (mbrace2-
equipped vehicles, which are Model Year 2013 and later, do not need to press the i-Button to complete the download.)
You can also visit www.drive2friend.com where you can enter the email address associated with your mbrace account, your friend’s
mobile number, and your name to initiate the same process described above.
Does my friend need to have a certain mobile phone to use the service? Does it need GPS?
Most mobile phones capable of sending and receiving text messages support the service, and your friend needs cellular service
with one of the following network carriers: AT&T, Sprint, Verizon or T-mobile. The phone does not need GPS since the location can
be acquired using cell tower triangulation if GPS is not available; however, more accurate results are possible when using GPS. Your
friend does not need to load any special software to use the service.
Does my friend’s phone have to be turned on?
Yes, since your friend needs to respond to the text message and grant permission to be located, your friend’s phone needs to be
turned on.
Does my friend need to be an mbrace customer?
No, your friend does not need to be an mbrace customer to use Drive2Friend.
Drive2Friend
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Drive2Friend
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(62 pages)
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