Mercedes-benz 2003 C 240 4MATIC User Manual download pdf (Page 5)

11

Introduction

Operator’s Manual

Important notice for California retail

buyers and lessees of Mercedes-Benz

automobiles

Under California law you may be entitled to

a replacement of your vehicle or a refund

of the purchase price or lease price, if

Mercedes-Benz USA, LLC and/or its au-

thorized repair or service facilities fail to fix

one or more substantial defects or mal-

functions in the vehicle that are covered by

its express warranty after a reasonable

number of repair attempts. During the pe-

riod of 18 months from original delivery of

the vehicle or the accumulation of

18000 miles (approx. 29000 km) on the

odometer of the vehicle, whichever occurs

first, a reasonable number of repair at-

tempts is presumed for a retail buyer or

lessee if one or more of the following oc-

curs:

(1) the same substantial defect or mal-

function results in a condition that is

likely to cause death or serious bodily

injury if the vehicle is driven, that de-

fect or malfunction has been subject to

repair two or more times, and you have

directly notified Mercedes-Benz USA,

LLC in writing of the need for its repair,

(2) the same substantial defect or mal-

function of a less serious nature than

category (1) has been subject to repair

four or more times and you have direct-

ly notified us in writing of the need for

its repair, or

(3) the vehicle is out of service by reason

of repair of the same or different sub-

stantial defects or malfunctions for a

cumulative total of more than

30 calender days. Written notification

should be sent to us, not a dealer, at

Mercedes-Benz USA, LLC, Customer

Assistance Center, One Mercedes

Drive, Montvale, NJ 07645-0350.

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